Discussion topic: Replacement remote not working properly

This message was authored by: Simonought · ‎04 Jan 2025

Replacement remote has just arrived from sky and still the volume buttons are not working. They did but now they don't. It now

wont turn the TV on/off either.

This message was authored by: lettice · ‎04 Jan 2025

Sounds like you have not paired the remote correctly, in allowing your Sky remote control to pair with your TV.

Which TV and model do you have?

Would suggest re pairing exactly as it shows here on step 2

https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/remote-control-hel...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: Simonought · ‎04 Jan 2025

Thanks but I am pairing it correctly, as per the instructions, and it's not working......that's the issue. Sky sent a replacement remote and still the volume buttons don't work and it doesn't turn the tv/puck off at the same time.

This message was authored by: Exiled-in-HH · ‎04 Jan 2025

Have you reported the issues with the replacement remote to Sky?

=============•===========

Discussion topic: Replacement remote not working properly

Replacement remote not working properly

All Replies

Re: Replacement remote not working properly

Re: Replacement remote not working properly

Re: Replacement remote not working properly

Was this discussion not helpful?

Search Sky Community

Start a new discussion