New puck wont connect to bt router.

[Dyet92]

I've done all the usual stuff, reset the router, reset the puck etc. 

seems to connect for a few seconds then disconnects. 

all other devices are working normally on router/wifi. 

i am getting sky broadband, but not for another week. 

any advice?

[Dyet92 · Accepted solution]

I called Sky support, turns out the issue was my TP Link wi-fi signal extender interrupting the signal. 

As soon as i switched that off, things were fine. 

[JB37]

Thanks for this.

Even as a Sky Broadband customer my puck was showing as connected to the router, but no internet.

After reading your post I went and turned the power off to my TP Link range extender and the signal instantly came back on my Puck.