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Discussion topic: New customer supposed to have sky q but property now suited sky stream instead but heard nothing

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This message was authored by Sylvia42 This message was authored by: Sylvia42

New customer supposed to have sky q but property now suited sky stream instead but heard nothing

As a new sky customer I was supposed to have sky q box installed but when they came to install they said couldn't have it because of the type of my property so said sky stream would be installed instead and someone would contact me in a couple of days it has been a week and I have heard nothing. Will someone be in contact as I currently have no streaming services because of this? 


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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: New customer supposed to have sky q but property now suited sky stream instead but heard nothing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sylvia42 

 

Your not speaking to Sky. This is a public customer helps customer forum. We don't have access to your account and Sky won't respond of the back of a post. You will need to speak to Sky customer service.

 

See: https://www.sky.com/help/articles/contacting-sky and scroll down to need more help. You will see a contact number for Sky.

 

It's likely that the engineer put a 'sales lead' in on their system, and is odd that Sky haven't called, but if you speak to someone they will advise what's happening closing down the Q order etc. the good news is pucks normally arrive next day and self install so should get you up and running pretty quick.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: New customer supposed to have sky q but property now suited sky stream instead but heard nothing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sylvia42 

 

Your not speaking to Sky. This is a public customer helps customer forum. We don't have access to your account and Sky won't respond of the back of a post. You will need to speak to Sky customer service.

 

See: https://www.sky.com/help/articles/contacting-sky and scroll down to need more help. You will see a contact number for Sky.

 

It's likely that the engineer put a 'sales lead' in on their system, and is odd that Sky haven't called, but if you speak to someone they will advise what's happening closing down the Q order etc. the good news is pucks normally arrive next day and self install so should get you up and running pretty quick.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: New customer supposed to have sky q but property now suited sky stream instead but heard nothing

Posted by a Superuser, not a Sky employee. Find out more

@Sylvia42 wrote:

 so said sky stream would be installed instead


I'm afraid that was probably rather misleading of them: Stream wouldn't be automatically despatched after a failed Q installation.  As @mikealanr indicates, a separate sales process would be required because it's a different product and contract.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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