Discussion topic: New Purchase

This message was authored by: RobL2 · ‎17 Sep 2024

I'm trying to purchase Sky products online for the first time but neither payment methods i.e. debit card of IBAN/BIC want to take my money.

My address details are correct and I've cut and paste the IBAN/BIC from my online banking so know these are correct.

Why is making payment so difficult?

This message was authored by: Exiled-in-HH · ‎17 Sep 2024

Are they registered to UK or ROI addresses?

=============•===========

This message was authored by: RobL2 · ‎17 Sep 2024

I've got a UK bank account and purchasing from Sky Italy website with my italian address

This message was authored by: Mark39 · ‎17 Sep 2024

I'm afraid you're on the wrong forum, then. This forum supports Sky in the UK and ROI.

This message was authored by: MarkGoldsmith · ‎17 Sep 2024

@RobL2 wrote:
I've got a UK bank account and purchasing from Sky Italy website with my italian address

That's probably the issue then I bet Sky Italy will only support Italian card and bank details.

FYI - This forum is for Sky UK ( and ROI), Sky Italia is separate subsidiary company that will have their own customer services contact details.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

All Replies