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Avatar for Cath57
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Message posted on ‎16 Mar 2025 12:03 PM

Can't see purchased film on playlist

My mum has sky, purchased a movie via sky go app on her phone,but it's not showing on her tv playlist, even though she is signed in.  Can anyone help? 

 

I don't have sky so might be missing something obvious!

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Avatar for mikealanr
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Message posted on ‎16 Mar 2025 01:53 PM

Re: Can't see purchased film on playlist

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cath57 

 

As per @BenJoBanjo response. If you go Playlist and scroll down there is a button called "Sky Store Purchases" this will open Sky store and you can view and playback from there.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for BenJoBanjo
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Message posted on ‎16 Mar 2025 12:40 PM

Re: Can't see purchased film on playlist

@Cath57 wrote:

My mum has sky, purchased a movie via sky go app on her phone,but it's not showing on her tv playlist, even though she is signed in.  Can anyone help? 

 

I don't have sky so might be missing something obvious!

If she purchased it via Sky Store then she needs to log in to the Sky Store app on her Stream puck or Glass TV. It won't appear on the playlist. 

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This message was authored by: mikealanr Answer

Message posted on ‎16 Mar 2025 01:53 PM

Re: Can't see purchased film on playlist

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cath57 

 

As per @BenJoBanjo response. If you go Playlist and scroll down there is a button called "Sky Store Purchases" this will open Sky store and you can view and playback from there.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎16 Mar 2025 02:06 PM

Re: Can't see purchased film on playlist

Posted by a Superuser, not a Sky employee. Find out more
@Cath57 wrote:

My mum has sky, purchased a movie via sky go app on her phone,but it's not showing on her tv playlist, even though she is signed in.  Can anyone help? 

 

I don't have sky so might be missing something obvious!

You can't purchase a movie via the Sky Go app, did you mean Sky store app? @Cath57 

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