Hi @Smr2
When you sign into netflix with your existing account it will tell netflix that sky are taking over the billing element of the account. See: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix.
However it sounds like you can't get as far as opening the app? Try unplugging your puck for at least 2 minutes and trying again. If that doesn't work go to settings > system management> resets and updates > refresh apps. Note this can take up to 24 hours to complete.
Failing that you may need to do a reset. But the usual advice here is to only do this with the assistance of Sky.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
