Hi @Jodie1306
If your in puck number 3 it's likely to be something local to you causing issues. I have 2 Glass units and 4 pucks and their fairly solid. For the community to assist you will need to provide some more information. Remember we are fellow customers not sky and know nothing about your set up unless you tell us.
Who is your ISP? What speed are you getting (broadband and puck?), have you run a test in netflix etc. what steps exactly have you tried?
If you do want to make a complaint see: https://www.sky.com/help/articles/how-to-make-a-complaint
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
