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Discussion topic: Netflix

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This message was authored by: Leigh2909

Message posted on ‎18 Jul 2024 06:33 PM

Netflix

Why do I have to always unplug my Puck and restart Puck each time I want to watch programmes on Netflix it is really starting to get on my nerves, nothing but problems since I changed to Sky. 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎18 Jul 2024 06:35 PM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more

@Leigh2909  How is your puck connected to your router?  Have you ran a speed test using the netflix app?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Leigh2909

Message posted on ‎18 Jul 2024 06:40 PM

Re: Netflix

Yes, internect connection has green tick, connection speed 44.76Mbps

 

on netflix screen it comes up with error code tvq-pb-101 (8.1). Tells me to unplug streaming device and wait 30 seconds  

 

dont think I should need to do this everytime I want tomwatch Netflix 

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Superuser
This message was authored by: GD1

Message posted on ‎18 Jul 2024 06:48 PM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more

@Leigh2909  In the puck menu go to settings --> system management --> resets and updates --> refresh apps click  refresh

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Leigh2909

Message posted on ‎18 Jul 2024 06:51 PM

Re: Netflix

Thank you @GD1 I will give this a try. 

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This message was authored by: Exiled-in-HH

Message posted on ‎18 Jul 2024 07:10 PM

Re: Netflix

It can take 24 hrs to complete😉

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