Hi @Markpitstop
Sorry your post is a little vague. Do you mean it gives you that error but then you try again and it works? Or do you mean it's not working at all? Have you tried powering off your puck for a few minutes at the mains? Have you checked your puck is connected to the internet? Is live TV working? Who is your ISP?
Remember we are fellow subscribers on the forum. We don't know anything about your setup unless you tell us.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
