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Discussion topic: I have paid my outstanding balance this morning and my tv still isn’t on

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This message was authored by: Munchkin03

I have paid my outstanding balance this morning and my tv still isn’t on

I have paid my tv bill this morning to reinstate my tv but my tv is still not on. It is still saying restricted and I paid this morning the remaining balance on my account 

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This message was authored by: Mark39

Re: I have paid my outstanding balance this morning and my tv still isn’t on

Posted by a Superuser, not a Sky employee. Find out more

How overdue was your payment? Have you re-setup your direct debit or monthly card payment?

This message was authored by: mikealanr

Re: I have paid my outstanding balance this morning and my tv still isn’t on

Posted by a Superuser, not a Sky employee. Find out more

Hi @Munchkin03 

 

You need to make payment and ensure a new continuous payment method has been set up. If you have added updated payment information and paid the balance, try restarting your equipment as outlined here: https://www.sky.com/help/articles/missed-payments-sky-glass

 

However failing this you will need to call Sky. We are fellow subscribers like yourself here on the forum.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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