This discussion topic has been answered Discussion topic: Netflix on sky puck does not load content when pressing play

This message was authored by: Stian123 · ‎10 Aug 2025

Hi,

i have a sky puck and a couple of days ago it stopped loading netflix content when you click on play. When I find the content and click play it does not start the content, it just plays the background content (normally the trailer). I have tried restarting the puck and refresh the apps. Netflix works well on other devices and other apps works on the puck. Anyone experiencing the same thing or know what to do?

thanks in advance

This message was authored by: mikealanr · ‎10 Aug 2025

Hi @Stian123

Try the following on the new UI: Open netflix > go to profile icon (top left) > get help?

Or this on the old UI: Left hand menu > get help?

And select reload Netflix.

This all force a clear of the cache and reset the app. You will need to log back in.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

This message was authored by: mikealanr · ‎10 Aug 2025

Hi @Stian123

Try the following on the new UI: Open netflix > go to profile icon (top left) > get help?

Or this on the old UI: Left hand menu > get help?

And select reload Netflix.

This all force a clear of the cache and reset the app. You will need to log back in.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Stian123 · ‎11 Aug 2025

Hi Mark,

so the reload doesn`t log you out, but I just signed out and then back in again and it seemed to work. Should have tried that before, lol.

anyway, all good now.

cheers

This discussion topic has been answered Discussion topic: Netflix on sky puck does not load content when pressing play

Netflix on sky puck does not load content when pressing play

Re: Netflix on sky puck does not load content when pressing play

All Replies

Re: Netflix on sky puck does not load content when pressing play

Re: Netflix on sky puck does not load content when pressing play

Was this discussion not helpful?

Search Sky Community

Start a new discussion