Hi @Smoo
Try powering your puck off at the mains for a few minutes and then trying again. If this doesn't work open the Netflix app and go to settings (called get help on the netflix menu).
Scroll down to the option reload netflix. This will force refresh your netflix app and session.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
