Hi @Yo2
We are fellow subscribers on the forum not Sky customer services. If you require a replacement you will need to speak to Sky. However if you provide more information on the issues you are having the community will do it's best to assist.
From the limited information you have posted, have you tried unplugging your puck for a few minutes and trying again? Also what speed is your internet connection? You need 25Mbps for HD and 30Mbps for UHD.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
