Discussion topic: Sky stream problems

This message was authored by: AlSt · ‎21 Oct 2024

My sky stream keeps freezing but the dialogue continues, at other times the screen is going off. I have tried to restart the puck but its made no difference.

This message was authored by: mikealanr · ‎21 Oct 2024

Hi @AlSt

This usually points to poor WiFi / network stability or low internet speeds. Who is your ISP and what speed do you get? Sky recommend minimum of 25Mbps for HD and 30Mbps for UHD.

You may have more success using an ethernet cable or homeplugs and turning WiFi off in the settings on the puck.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: AlSt · ‎21 Oct 2024

Thanks, my Internet provider is sky. I have been here for a year with the same Internet but never had any issues until today.

Discussion topic: Sky stream problems

Sky stream problems

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