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Discussion topic: Sky stream problems

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Avatar for AlSt
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This message was authored by: AlSt

Message posted on ‎21 Oct 2024 09:09 PM

Sky stream problems

My sky stream keeps freezing but the dialogue continues, at other times the screen is going off. I have tried to restart the puck but its made no difference.

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎21 Oct 2024 10:31 PM

Re: Sky stream problems

Posted by a Superuser, not a Sky employee. Find out more

Hi @AlSt 

 

This usually points to poor WiFi / network stability or low internet speeds. Who is your ISP and what speed do you get? Sky recommend minimum of 25Mbps for HD and 30Mbps for UHD.

 

You may have more success using an ethernet cable or homeplugs and turning WiFi off in the settings on the puck.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: AlSt

Message posted on ‎21 Oct 2024 10:48 PM

Re: Sky stream problems

Thanks, my Internet provider is sky. I have been here for a year with the same Internet but never had any issues until today.  

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