Netflix issues

[MarkD45]

I’ve noticed on my Netflix app, Someone keeps changing the language to Spanish and found added profiles also in Spanish. The account is on the sky package deal. 

[oldfella]

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@MarkD45 wrote:

I’ve noticed on my Netflix app, Someone keeps changing the language to Spanish and found added profiles also in Spanish. The account is on the sky package deal. 

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Either someone is using you Netflix App or you have possibly been hacked @MarkD45 

Have you checked in the Netflix menu that the Email address is yours?

See Netflix help

https://help.netflix.com/en/node/111934

[MarkD45]

I have but with it being part of the sky puck package, i thought it was a sky account email address

[mikealanr]

Hi @MarkD45 

Sky just arrange the billing for netflix. They do not provide netflix credentials. If you have profiles that aren't yours and the language has changed, you have been hacked and you need to take action immediately.

See: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix for how activation works with sky, as you can see you log in with your existing netflix credentials.

If netflix email has changed you need to contact netflix: https://help.netflix.com/en/node/111934

Some other things you can do if you can get onto your account: https://help.netflix.com/en/node/13243

MikeAlanR

[MarkD45]

Cheers everyone! I've sorted the account and hopefully it's fixed 

[Fothergill1]

@MarkD45 Great news that you have resolved the problem.  I have seen many people having the same issue and the assumption has always been that their account has been hacked. Could you possibly post how you resolved the problem as this will help others in the future if they search for a solution.

[MarkD45 · Accepted solution]

Went on a chat room with the Netflix help team! They basically went through some checks and reset passwords etc