Netflix app not working

[Michelle851]

I have Netflix as part of my sky stream package however when I click on the app or any Netflix show I get an error message on screen saying sorry this app is unavailable please try again later. I have unplugged my box for a reboot and nothing has changed. It still will not open. All my other apps work just fine.

[Stephen+Mourton]

@Michelle851   You could try going to Settings and System management and chose App refresh.  This takes a few minute but you will know it's finished when it returns you to the Home Screen.

[Michelle851]

No that didn't work either

[Jporch316]

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@Michelle851 wrote:

I have Netflix as part of my sky stream package however when I click on the app or any Netflix show I get an error message on screen saying sorry this app is unavailable please try again later. I have unplugged my box for a reboot and nothing has changed. It still will not open. All my other apps work just fine.

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Hi @Michelle851 

@would you like me to escalate your post to the online sky community support team