Netflix Account Link Issue

[Retsulc]

Hi All,

Getting really fed up with being passed around from Netlfix to Sky, from Sky to Netflix.  Can someone just own my issue!!!

I have been a premium member of Netflix since Dec 2019, purchased Sky Stream 2 months ago and the accounts are not linked.  Even tho I signed into Sky Stream with the correct credentials.  The profiles etc are all ok but the billing is not.  I am still being billed from Netflix.  

Just got off the phone to Netflix and they said the account is not linked and cannot offer a refund until it's linked so it's a Sky issue.

Any help would be appreciated.

Losing the will to live here.

Thanks

[mikealanr]

Hi @Retsulc

There was a known issue. See: https://helpforum.sky.com/t5/Sky-Stream/No-option-to-activate-netflix/td-p/5015714

As this should now be resolved, I have escalated your post to Sky. Who will reach out using the chat function as outlined here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

MikeAlanR