This discussion topic has been answered Discussion topic: Mysterious Remote Control Delivery
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Message posted on 11 Jul 2026 04:10 PM
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Hi folks,
Knock on the door this morning to find my lovely postie delivering this from sky??
Have 2 stream pucks, both with fully functioning remote controls. Have never been in touch with sky to request a replacement.
Also, it has dedicated Netflix and YouTube buttons where the plus and microphone buttons should be.
There was no supporting information included in the package, just a big brown box containing this remote and a small user manual??
Very strange.
Anyone else get one and any idea why???
Perplexing 🤣
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Message posted on 11 Jul 2026 04:52 PM
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That looks much like the remote control you can request as a Sky Glass TV user who removed their Sky TV subscriptions from their Sky Glass account and no longer Sky TV subbed customers, but just wanted to use the Sky Glass TV as a standalone TV.
Is that in any form above a recent case for you?
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on 11 Jul 2026 04:52 PM
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That looks much like the remote control you can request as a Sky Glass TV user who removed their Sky TV subscriptions from their Sky Glass account and no longer Sky TV subbed customers, but just wanted to use the Sky Glass TV as a standalone TV.
Is that in any form above a recent case for you?
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 11 Jul 2026 05:01 PM
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Re: Mysterious Remote Control Delivery
Well that explains that 👏🏼
Had glass from launch and it packed in couple of months ago. Replaced it with an OLED and a stream box.
Will keep it as an emergency backup
Cheers for the help
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