No WiFi Connection

[rossc1989]

So for weeks my puck has been freezing on pictures and stuttering and now it won't load anything at all! I know my WiFi is completely fine and is sky 300MB and everything else is working fine including my TV apps which is right next to the puck. Honestly I give up! 

 

 

[Angel_Aka]

@rossc1989 

Where is your puck located? Behind the TV?

Have you run a network check from the get help menu on the puck's Netflix app? This is the only way to discover the broadband speed actually being received by the puck.