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Discussion topic: Sound issues on Sky Stream

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This message was authored by: Davehouto

Sound issues on Sky Stream


Hi guys, having a little issue with sound seems to skip slightly only on Sky channels (freeview channels seem ok). Not sure the video does it justice. I've tried the usual reset and switch off at the wall for a couple of minutes but not sorted. It can be more noticable dependant on what we're watching. Any help would be awesome. TIA

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This message was authored by: Jporch316

Re: Sound issues on Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@Davehouto wrote:


Hi guys, having a little issue with sound seems to skip slightly only on Sky channels (freeview channels seem ok). Not sure the video does it justice. I've tried the usual reset and switch off at the wall for a couple of minutes but not sorted. It can be more noticable dependant on what we're watching. Any help would be awesome. TIA


Hi 

 

are you using an external sound system ? If so which one and how have you got it linked ? Some points to consider ..... use the dedicated hdmi earc  port 

 

also try swapping sound output between the various options available (auto, pcm etc) 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: Davehouto

Re: Sound issues on Sky Stream

No external sound system, sound direct from the TV. I'll give the swapping the sound output around. Not sure about the dedicated hdmi earc port I'll have to check. I;ve got 3 or maybe 4 HDMI ports on my TV. Thanks for your help I'll update if this sorts it

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