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This message was authored by: Daniel3245

Message posted on ‎27 Mar 2024 06:14 PM

My software is not updating

My Sky Stream software is not updating 

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Avatar for Chrisee
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This message was authored by: Chrisee Answer

Message posted on ‎27 Mar 2024 09:46 PM

Re: My software is not updating

Posted by a Superuser, not a Sky employee. Find out more

@Daniel3245 unplug the puck for a few seconds then hold in the power button on the base while you reconnect the power keep the button pressed forva few seconds which forcesctge puck to update. If the doesnt wotk give Sky a call

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎27 Mar 2024 06:19 PM

Re: My software is not updating

Posted by a Superuser, not a Sky employee. Find out more

Unplug the puck for a minute and it should then complete the software update.

Sky Stream and Sky Broadband customer

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Message posted on ‎27 Mar 2024 06:26 PM

Re: My software is not updating

I have just tried that and it is still not working. This is the first time using the Sky Stream so not sure what needs updating 

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Message posted on ‎27 Mar 2024 06:27 PM

Re: My software is not updating

It now says error

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This message was authored by: Chrisee Answer

Message posted on ‎27 Mar 2024 09:46 PM

Re: My software is not updating

Posted by a Superuser, not a Sky employee. Find out more

@Daniel3245 unplug the puck for a few seconds then hold in the power button on the base while you reconnect the power keep the button pressed forva few seconds which forcesctge puck to update. If the doesnt wotk give Sky a call

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎28 Mar 2024 10:58 AM

Re: My software is not updating

It is working now Chrisse.  Thank you

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