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Discussion topic: My software is not updating

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Daniel3245
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My software is not updating

‎27 Mar 2024 06:14 PM

My Sky Stream software is not updating 

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Chrisee
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Superuser
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Re: My software is not updating

‎27 Mar 2024 09:46 PM

Posted by a Superuser, not a Sky employee. Find out more

@Daniel3245 unplug the puck for a few seconds then hold in the power button on the base while you reconnect the power keep the button pressed forva few seconds which forcesctge puck to update. If the doesnt wotk give Sky a call

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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MarkGoldsmith
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Superuser
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Re: My software is not updating

‎27 Mar 2024 06:19 PM

Posted by a Superuser, not a Sky employee. Find out more

Unplug the puck for a minute and it should then complete the software update.


Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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Daniel3245
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Re: My software is not updating

‎27 Mar 2024 06:26 PM

I have just tried that and it is still not working. This is the first time using the Sky Stream so not sure what needs updating 

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Daniel3245
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Re: My software is not updating

‎27 Mar 2024 06:27 PM

It now says error

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: My software is not updating

‎27 Mar 2024 09:46 PM

Posted by a Superuser, not a Sky employee. Find out more

@Daniel3245 unplug the puck for a few seconds then hold in the power button on the base while you reconnect the power keep the button pressed forva few seconds which forcesctge puck to update. If the doesnt wotk give Sky a call

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Daniel3245
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Re: My software is not updating

‎28 Mar 2024 10:58 AM

It is working now Chrisse.  Thank you

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