My sky stream remote wont reset

[xxdiane83]

My sky stream remote isn't working.  I have tried pressing 7+9 and nothing working. Please can someone help

P

[mikealanr]

Hi @xxdiane83 

Is the remote lit up and powered? You haven't stated if you are a new stream customer or if it was working previously. If your a new customer open the back of the remote and make sure all of the paper tab has been removed from the battery compartment.  Also try giving it a gentle twist in both hands life you were wringing out a cloth.

Try all the troubleshooting outlined here: https://www.sky.com/help/articles/remote-control-help-sky-glass

Failing that you will need to speak to Sky and they will send you a new remote as Sky Pucks are under warranty. (We are fellow subscribers on the forum).

MikeAlanR

[xxdiane83]

Hi there sorry . Yes I am a sky stream customer. I have had this since February and worked fine until last night when i  noticed it wasn't working properly.  Buttons are mixed up. No numbers are working tried all the different combinations to reset but nothing has worked. The light comes on

[Exiled-in-HH]

Contact Sky and request a replacement there are lots of  discussions detailing the process🙁

[lettice]

If you have tried all the help in the Sky help article below and its still not helped, you can order a replacement remote online. At the bottom of section 5 of that article, click on 'No, I still need help' and then click on 'get in touch' and it will provide the onlien form to get a replacement mailed to you. You need to sign in at that point with your skyid;

Sky Glass or Sky Stream remote isn't working | Sky Help | Sky.com | Sky Help | Sky.com 

[xxdiane83]

Thank you I will