My sky pucks keep disconnecting from wifi

[LoveandLove]

My sky glass works perfectly. I also have 3 sky pucks in other rooms and they all keep disconnecting from wifi. So every time I turn those tvs on I have to reconnect the puck to the wifi. It's only been happening the past few weeks. 

[antonypg]

I had this problem non stop when I first got my pucks. I have four in total, with the same problem on all of them.

The main puck I connected to Ethernet, but I still got the connection error message occasionally.

I am on Virgin Media broadband, and using Deco mesh routers.

In the Deco app I limited all of the pucks to 2.4GHz. On the Virgin router I set a fixed address for all of the pucks. This cured all of my connection problems. I also set the pucks to not sleep and to keep the connection alive.

I have about 30 WIFI devices including two Apple TVs, all left on default settngs, no connection problems, so the fault is 100% with the Sky Stream pucks, they are very fussy.