Discussion topic: My sky puck won’t turn on

This message was authored by: Immy3 · ‎03 Dec 2025

Turning it on

This message was authored by: GD1 · ‎03 Dec 2025

@Immy3 OPosting 3 words isn't much to go on.

What is happeing when you turn it on? Any light showing?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: lettice · ‎03 Dec 2025

If your puck is having some power on issues, try the following, namely performing the recovery procedure on step 4;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

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Discussion topic: My sky puck won’t turn on

My sky puck won’t turn on

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