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Discussion topic: Sky stream puck unable to find WiFi networks

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Avatar for Jed5
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This message was authored by: Jed5

Message posted on ‎03 Dec 2025 11:21 AM

Sky stream puck unable to find WiFi networks

Hi

 

I'm a new Sky customer and have just taken delivery of 3 x pucks. Two of them work fine, but the third is unable to find any WiFi networks, despite it being next to the router. Look like a component has failed.

 

i can't find out how to reach out to Sky to arrange a replacement to be sent- can anyone help?

Thanks

 

Jed

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎03 Dec 2025 12:21 PM

Re: Sky stream puck unable to find WiFi networks

Posted by a Superuser, not a Sky employee. Find out more

Try connecting it using an ethernet cable to your router temporarily and once connected, then try connecting again via wifi.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: ScrapTheTVTax

Message posted on ‎03 Dec 2025 12:25 PM

Re: Sky stream puck unable to find WiFi networks

Hi

 

Just had a similar issue.  My second puck initially connected to my router, did a software update and then said it could not find any networks.  I removed/reinserted the power plug and it continued with the setup

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