My sky equipment returned

[Rachelkiddell]

I returned my sky boxes and they was collected by Royal Mail from my house now you are saying I haven't done this and are charging me

im waiting to get through to Royal Mail now but I don't understand why you wouldn't of received them 

[sammyh98]

This is a customer only forum and not actually Sky so you'll need to contact Sky directly to query this. Quite often Sky take a while to update their systems that the equipment has been returned.

Did you keep a note of the Royal Mail tracking number so you can check yourself on the Royal mail App or website?  

[BenJoBanjo]

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@Rachelkiddell wrote:

I returned my sky boxes and they was collected by Royal Mail from my house now you are saying I haven't done this and are charging me

im waiting to get through to Royal Mail now but I don't understand why you wouldn't of received them 

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Sadly this happens all the time with hardware returns to Sky. The problem is Unipart, the company who take receipt of all the hardware, have such a backlog of equipment to scan that they don't do it quickly enough, therefore triggering Sky's automatic non-return fee threats. 

You need to ring Sky and explain the situation and give them the tracking details which hopefully you made a note of before the parcel was collected.