Posted by a Superuser, not a Sky employee. Find out more
Reset the remote
Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote) Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.
The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It
If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.
Sky Stream and Sky Broadband customer
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