My puk is stuck on sofware problem

[Johnboy1211]

My put won't let me download  software  it got a error message 

[SlenderRobert]

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@Johnboy1211 wrote:

My put won't let me download  software  it got a error message 

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Have you turned it off at the wall for 30 seconds then powered back on? Are you connecting via wifi or ethernet? Ethernet is always best, particularly for a software update.

[Johnboy1211]

Yes done all that

[KevNewMedia]

Hi @Johnboy1211 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Johnboy1211.