My good journey to Sky Stream from Sky Q

[AKT69]

thanks - funnily enought that is the exact screen I'm trying from and it presents me with this one;

https://www.sky.com/glass/buy/stream/ineligible?code=q.customer.ineligible

[Dazzasky]

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@AKT69 wrote:

thanks - funnily enought that is the exact screen I'm trying from and it presents me with this one;

https://www.sky.com/glass/buy/stream/ineligible?code=q.customer.ineligible

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As you're a Sky Q customer you can't order online @AKT69  you have to phone to order. 

[PaulN4]

Great review thanks - really comprehensive. Quick question. Are you able to watch previous recordings on your redundant skyQ box or do you lose all access?

[BenJoBanjo]

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@PaulN4 wrote:

Great review thanks - really comprehensive. Quick question. Are you able to watch previous recordings on your redundant skyQ box or do you lose all access?

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All Sky Q equipment belongs to Sky and has to be returned. You will lose access to the recordings when your service ends and switches over to Stream anyway. 

[Fothergill1]

Hi @PaulN4 and welcome to the forum.  @BenJoBanjo is 100% correct.  To get around this, when I moved from Q to Glass / Stream I used my mobile phone to take photos of my entire recorded library on the Q box.  When I had my Glass TV setup, with the exception of just one programme, I was able to locate every other programme which I then added to my playlist.

This made the transition relatively painless.

Good luck 🤞

[PaulN4]

Fabulous  thanks.