My Puck won’t connect!

[HuggyPhoto]

I have just taken delivery of my first Sky router and my devices are all connected, except my Sky Stream Puck!! I've turned it off for an hour, reset the inputs in my tv but it still won't work. It connected and worked fine to my BT router yesterday and then upgraded to a Sky router and it won't work! Typical! 
please help

TIA

Nick

[mikealanr]

Hi @HuggyPhoto 

A few things to try. You set you have reset inputs? But have you specifically reset the network and connected it you your new sky router?

https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm/?irct=help-connect-tv-puck

Above is instructions on resetting the network. Also can you define "not working" where exactly are you getting stuck? Connecting it? Getting up address? Connected but no picture? Technical fault error message etc etc.

MikeAlanR