My 5 App Sky Stream

[suecourt]

Morning. New user of Sky Stream here. 

I am slowly getting used to using Sky Stream.

My previous query was answered successfully so thought I'd have another go with 2 questions.

I have started all the apps I am likely to use but

My5 doesn't work. Managed to add what I wanted to the list but when I came to watch it just seems to go into a buffering mode and will not show. I see from previous posts on here that a reset of apps might work. I've tried that but it doesn't seem to make a difference. 

 Secondly reading some of the comments I was beginning to wonder whether there are some "maintenance" type tasks that I should be doing to clear any "cache" "cookies" or equivalents.   Thank you . 

[lettice · Accepted solution]

Would suggest trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[suecourt]

That's worked thank you. 

Noted. 

[gss-182]

Anyone else have an issue with random programs on my5 resetting to the beginning after a mid program add break?

[Suzybear]

Hiya, yes happens constantly so I have to fast forward it but that only moves  in 30 second increments so puts me off using the app. I'd appreciate any advice too 

[perrosno]

That is happening for me at present. Also the wee yellow break markers onthe timeline dissappear making it hard to work out where to FF back to 🤦🏼‍♂️

The whole Sky Stream system is so ropey. Compares very poorly to my old Sky HD box (never had Q). 

[lettice]

Ive flagged this thread to Sky in our closed Superusers area.

Sky do see the community and any trends especially, so may look a bit deeper into any common problem, as it does seem to be affecting a number of customers recently.

For what it's worth I use My5 most days a few times for series and films and am not seeing any problems on my pucks.

Mind, can't say the same for P+, that since the addition of the ads, has occasionally become  very clunky in ff/rew and ads that countdown stopping/starting...

[Andylufc]

When i watch something on my5 it doesn't take me to the app....it goes like when your watching live tv....the graphics are like when you pause tv

[lettice]

Some of the 5 content goes to the My5 app.

Other times it launches as a cloud recording.

It quite a mix of 5 content that I have found is not available on catch-up.

In your playlist, the programme tile for that cloud content will generally have the 5 select logo on the tile.