Morning Ritual

[Bigal66]

Anyone else needing to reset their puck every morning. Seriously what a pathetic piece of crap this is . Keep getting no internet there is a problem with your router . So though I'd go for the WiFi max and a brand new shiny box . Ha big mistake !!! Far from being more powerful and giving a better range it's actually worse . As soon as the reset  is done it works fine until the next morning although some days I need to reset 2 or 3 times . Anyone else atill having problems 🤷‍♂️

[lettice]

Make sure you have both the settings below set to what we have found to be the recommended set:.

On your puck/s, go to Settings>
Turn wifi OFF under Network if connected via ethernet.
Set Network standby mode to ON and Overnight power saving to OFF.

[Fothergill1]

Hi @Bigal66  When I first got Sky Glass I had a similar problem and most days had to reboot the TV to get it working.  I solved this by turning ON the Networked standby mode in Settings > Start up & Standby menu.  Turning this on stops the TV or in your case the Puck from losing the network when it goes into standby.  Whilst in that menu I would also turn off the overnight power saving mode.

[Bigal66]

Will give that a bash see how it behaves .👍But I think the problem is the puck , maybe gets to hot and then starts playing up 🤬.

[Bigal66]

I've had it connected via Ethernet cable via WiFi and via the WPS and no matter which one it's connected with it still comes up no connection to internet . But as soon as a reset is done it works fine 🤷‍♂️

[Fothergill1]

@Bigal66 I see I posted at exactly the same time as @lettice and we both have suggested the same solution so hopefully it will resolve the issue.  I always assumed the problem was my Glass TV came out of standby faster that it would connect to the network so came up with the error message.  As mentioned, tuning on the networked standby mode stopped it losing the network when in standby so this bypassed the need for it to reconnect.

Good luck 🤞

[Bigal66]

Fingers crossed 🤞 

[Bigal66]

Lasted 24 hours now having to reset gain . Heap of crap 

[Bigal66]

Ok so I decided i would phone sky yesterday and see if I  could get this problem sorted . Go a lovely lady called Nikki who went through a few things with me and we went through to resetting process. Now it seems that the puck was trying to g to connect to both WiFi and Ethernet cable at the same time even though the WiFi was switched off on the puck . So she asked me to switch off the router and do the usual reset of the puck ie switch off the puck hold the button at the back and power up holiding the button till it flashes red and yellow . Now the puck tries to connect so back on with the router and connect to Ethernet . Went through the download update and sign in . Something strange happened which I've never had before and the puck wouldn't accept the last 4 digits of my mobile or my bank account . So I went through the whole process again and this time with success . I bought a new cat 7 Ethernet cable and fitted it this morning. Same thing happened wouldn't connect no internet etc etc so done the whole reset again and we are up and running . So fingers crossed this will be the problem solved 🤞big shout to Nikki if you are looking in here for all your help yesterday 😊.

[Mark39]

Yes, fingers crossed @Bigal66 . If you wish you can leave feedback for Sky here: https://helpforum.sky.com/t5/Send-Thanks-to-Sky/idb-p/sendthanks

[Bigal66]

So the saga continues. Got up this morning to technical fault no internet etc etc.  Now the funny thing was after sky telling me about the WiFi and Ethernet trying to connect I went into the settings and checked the WiFi setting and it was showing on?? Switched it off came out the settings then back into WiFi and it had switched itself back on again and kept doing this till I doe the factory reset again and now it's working fine 🤔I really think it's a new puck they will need to send out as this one has a mind of its own 👻.

[lettice]

Just one thing we have found with some customers in the past is if you make  a change to the the network, like a new wifi connection, plugging in an Ethernet cable,  turning  wifi off in settings, it's best to then power off the Puck for a few minutes or do a puck power restart from settings.

It seems that makes sure that the settings options are set correctly and do not drop back to a previous setting.

To do a puck settings restart:
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Bigal66]

Yeh been doing that for what seems an eternity. Then the puck will work perfectly until the next day . So far I've upgraded to sky WiFi max bought a new Ethernet cable moved both the puck and router out into the open reset rebooted updated software with absolutely no joy  . I must have got a Friday afternoon or Monday morning puck . I'll phone them tomorrow and if they don't send out a new puck I'll just cancel the useless thing .

[Bigal66]

At last I have a trouble free puck (touch wood) after speaking to an agent again we decided a new puck was in order . Received it the next day and after some small problems got the new puck up and running. Been perfect ever since 🙏

[Anonymous]

Great to hear, so I take it you just had a dud one originally?