More stream nonsense

[Dazza105]

Been on Stream since Jan 23 and am running the original puck which I assume to be a V1.

I've had many of the mentioned glitches on here but overall it's been fairly stable, this unable to change channel feels the most basic and frustrating one, hopefully it will be identified and resolved if it is a software issue

[lettice]

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@Dazza105 wrote:

Been on Stream since Jan 23 and am running the original puck which I assume to be a V1.

I've had many of the mentioned glitches on here but overall it's been fairly stable, this unable to change channel feels the most basic and frustrating one, hopefully it will be identified and resolved if it is a software issue

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Thanks, for clarification.

Will pass onto Sky, as there does seem to be a little more than usual of this 'technical message' error on the Current Q36 and Q37 builds with the latest and rolling out 2.50.5 and 2.50.6 UI

[TB18]

Sports games randomly missing from series links playlists is the most frustrating issue

[Sauzee4]

Happening on my glass and 3 pucks several times a day now. When it happens can't change channel s d even turn off reset tge sound continues long after screen has gone black. 

Reset only works for short period. 

Strong internet connection so nothing to do with that. 

[AndrewWMcN]

Well after a little golden era after a full reset at both ends of the equation, I moved my puck 0.25m to the right, and plugged it into my AVR instead of directly into the TV. I also disconnected the Ethernet cable during the move. The puck was in standby but network aware.

Now, after an idle period (overnight or work), it loses the ability to change channels. Any attempt to change channel results in a banner across the top saying a technical fault occurred and to try again later.

If I cut power and bring it back on, it's fine again.

so, similar to my last issue where it would fail to wake from an idle period, requiring a power cord reseat to bring it back. That issue was resolved by a complete new registration again with a Sky agent resetting things at the back end. At first, I didn't believe this would fix it. I thought they were just walking me through something and crossing fingers but it actually worked. My box has been behaving pretty much flawless since then. Until this move to the AVR.

Any thoughts or should I hit up Sky support to repeat the fresh start? T.I.A.

[AndrewWMcN]

Ok great... now their forum doesn't work right either. A new discussion has been added as a reply to someone else's topic. WTAF. I can't delete the message.

[Dazzasky]

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@Simon288 wrote:

My stream puck is having regular technical faults when I try to switch channels. I restart the puck at least theee times a day to work around the problem.  

is there is a way to talk with an Ursula support rep rather than the useless chat support ? 

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I have it occasionally as well. 

[Jporch316]

@Sauzee4 

Seems to be a common issue at the moment ...... all you can do until it's resolved is keep power cycling to clear the error 

[Dazzasky]

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@Flukes-Man wrote:

Does anybody else's pick keep on freezing and then rebooting about every 20 minutes if they try watching football or f1 in uhd? Box is wired direct to modem and is getting 1000mps so it's not the broadband speed. 

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If you mean your puck is connected via Ethernet cable to your router then check WiFi is switched off in the puck network settings. This is known to cause interference @Flukes-Man 

[TeresaL]

Cannot connect and getting there is a technical fault message

[Jporch316]

Hi @TeresaL 

seemsnto be a  common ish fault with may users this past few weeks 

the only workaround is to restart your puck or pull the plug each time it happens  

[Mark39]

@TeresaL restart your Glass by turning off at the plug for 30 seconds or so.

[Jporch316]

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@AndrewWMcN wrote:

Well after a little golden era after a full reset at both ends of the equation, I moved my puck 0.25m to the right, and plugged it into my AVR instead of directly into the TV. I also disconnected the Ethernet cable during the move. The puck was in standby but network aware.

Now, after an idle period (overnight or work), it loses the ability to change channels. Any attempt to change channel results in a banner across the top saying a technical fault occurred and to try again later.

If I cut power and bring it back on, it's fine again.

so, similar to my last issue where it would fail to wake from an idle period, requiring a power cord reseat to bring it back. That issue was resolved by a complete new registration again with a Sky agent resetting things at the back end. At first, I didn't believe this would fix it. I thought they were just walking me through something and crossing fingers but it actually worked. My box has been behaving pretty much flawless since then. Until this move to the AVR.

Any thoughts or should I hit up Sky support to repeat the fresh start? T.I.A.

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@AndrewWMcN 

Seems to be a common ish fault for some users at the moment .... only workaround is to restart the puck each time it happens 

[TeresaL]

Thank you for your responses will try unplugging

[WarrenBoz]

Just started happening to me yesterday. Reboot fixes but for the first I have switched the puck on and it went straight to technical fault