More stream nonsense

[Jporch316]

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@WarrenBoz wrote:

Just started happening to me yesterday. Reboot fixes but for the first I have switched the puck on and it went straight to technical fault 

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Pull the plug for a few minutes 

[DavidBono24]

Getting the "There is a technical fault. Please try again later". But even when you turn it off for 30 seconds. You choose a channel you want, then you can't change channels. This is the second day. Every time I want to change channel is to keep turn of off at the plug and turn it on again. Plus you when you try to ring. It's an hour wait. 

[RMMTS]

Hi Guys,

has anyone been in touch with sky customer service/support. I just wonder what their take/reason/solution is before I get in touch

Regards

[Jporch316]

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@RMMTS wrote:

Hi Guys,

has anyone been in touch with sky customer service/support. I just wonder what their take/reason/solution is before I get in touch

Regards

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There's doesn't seem to be a solution at the moment apart from the workaround above of pulling plug / restarting 

seems likely that a potential software fix from sky will be needed. It has been raised in the superuser forum 

[lettice]

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@RMMTS wrote:

Hi Guys,

has anyone been in touch with sky customer service/support. I just wonder what their take/reason/solution is before I get in touch

Regards

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Yes, we have alerted Sky, see my post above.

[Jporch316]

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@DavidBono24 wrote:

Getting the "There is a technical fault. Please try again later". But even when you turn it off for 30 seconds. You choose a channel you want, then you can't change channels. This is the second day. Every time I want to change channel is to keep turn of off at the plug and turn it on again. Plus you when you try to ring. It's an hour wait. 

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Wouldn't bother ringing it's a common ish fault the past few days. it's been escalated on the closed forum 

[Ray2024]

I'm also having this same problem, started Thursday, 14th, evening and had been happening continuously since. Factor rest had made no difference. Having to restart the device every time I want to change to a different channel is very annoying. Sky need to make some big improvements to their software testing.

[antonypg]

When I first installerd my pucks I had endless problems with "no WIFI connection" on bootup, virtuallu every day I powered them up. I followed some suggestions on here, setting the pucks to always keep the network connection and to not go to standby, plus connecting at 2.4GHz only. This reduced the problem. I then gave each puck a static IP, and set each puck to connect to its nearest Deco mesh unit. Since doing all of this I not yet seen a single "no WIFI connection" problem.

However, twice this week I have had to switch the puck off then on at the mains. It gives a message that a fault has occured when trying to watch TV channels, but the Apps like Netflix on the same puck still work perfectly. Because the network is working fine I assumed it was a fault at the Sky end, but cylcing the mains always fixes the problem.

I have over 30 devices on my network, including a few Apple TVs, rings cameras etc. all of which work perfectly. My network is rock steady, virgin router and three Deco mesh units. Watching Netflix, AppleTV, Disney+, iPlayer all perfect.

So my only fault is when watching standard TV on the Sky puck. I guess a software fix should fix it?

[Ryancfc8]

I'm getting the same message when trying to watch on demand or go back to live tv after watching on demand. 

[Kirst-paul25]

Has anyone else's sky.glass been displaying error messages saying problem with programme? Then it goes blank this has gone on since April, now in August sky continue to try and blame our broadband its BT superfast with more than adequate speeds for streaming tv. 

We have even wired in an ethernet cable, which we where reluctant to do the idea behind getting glass  in the first place was to have less wired around the house be aise of small children. Just wondered if anyone else has experienced this an anything that has helped to fix it we've paid £105 a month since April to basically only have access to app channels.

[Lc35]

First the slow ui issue which has improved but now it keeps going into there is a technical fault with this channel and i have to reset the tv.This happens a couple of times a day at least.

The last few weeks this service has been awful,

seriously sky whats going on the service is not acceptable and its not like its a cheap service.

sky glass gen 2

latest update 

[unclegus]

 can't understand why they don't put a message on the Service Checker to say there  is a technical fault that is causing some problems,and that they are trying to sort things out ,but no . People wil presume there is some fault and try and contact Sky, and if and when they eventually get through to them then the sky staff will put them through all the hoops , this will seem resolved for a short period and then thw whole circle starts again.

Are refunds or credit going to be offered to the numerous people affected by this ongoing technical fault, i have a feeling that will not happens.They are losing me as a customer over this and from what i see they will be losing many more.

[Jporch316]

@Lc35 

See main thread below for discussion on this current issue 

https://helpforum.sky.com/t5/Sky-Glass-Live/Discussion-topic-There-is-a-technical-fault-Please-try-a...

[Jporch316]

@Kirst-paul25 

Is is the same issue users are experiencing in the thread below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Discussion-topic-There-is-a-technical-fault-Please-try-a...

[lettice]

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@Lc35 wrote:

First the slow ui issue which has improved but now it keeps going into there is a technical fault with this channel and i have to reset the tv.This happens a couple of times a day at least.

The last few weeks this service has been awful,

seriously sky whats going on the service is not acceptable and its not like its a cheap service.

sky glass gen 2

latest update 

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@Kirst-paul25 wrote:

Has anyone else's sky.glass been displaying error messages saying problem with programme? Then it goes blank this has gone on since April, now in August sky continue to try and blame our broadband its BT superfast with more than adequate speeds for streaming tv. 

We have even wired in an ethernet cable, which we where reluctant to do the idea behind getting glass  in the first place was to have less wired around the house be aise of small children. Just wondered if anyone else has experienced this an anything that has helped to fix it we've paid £105 a month since April to basically only have access to app channels.

@Lc35 

@Kirst-paul25 

Have moved you poss  to this similar ongoing issue discussion thread.

A temporary workaround is to perform a settings restart or power reset.

Sky have been made aware by Community Superusers  in the closed community area, of this issue affecting some  Sky Glass TV and Sky Stream customers