Missold Sky Stream!!!

[Denny919]

Last time I was with Sky I had Sky Q - no problems at all.  Moved to Virgin due to good deal offered, which expired a month ago.  Was advised by a Sky sales team member to return to Sky on a good deal which I did.  She didn't explain that this was Sky stream when I was expecting something like Sky Q, but went with it.  I am totally frustrated though with the 'puck' and feel like throwing it all in the bin and returning to Virgin media!!!  This afternoon I cannot access any live programs - BBC1 BBC2, ITV etc or even anything from my playlist.  All I get is an initial message saying 'Please wait for program to load', then a blue screen and a message saying 'Technical error, please try later..  This is not what I am paying for - Sky, you are being paid to deliver a service and you are not living up to your end of the contract!  To make matters worse there is no facility to speak to anyone to complain or eveb ask what's going on.  THis 'Technical Error' has been recurrent on and off since I had the equipment.   If anyone is thinking of changing from Virgin to Sky Stream, please think carefully - I would recommend not bothering, or buy a Fire Stck to stream yourself. Sky, you need to get your act together!!!!!!!😠

[GD1]

@Denny919  You're not addressing Sky, but other customers, the issues you describe are almsot certainly always wifi related.

On your stream puck open the netflix app, go to get help, run connection test, what sopeed is being reported.

Sky Glass & Stream need strong & Reliable WIFi, Sky Q did not as that was a Satellite platform, Stream is a different delivery platform and poor wifi speeds will give a poor experience.

[Denny919]

Thanks for your reply - my wifi and broadband are also through Sky, so not sure what else to try.  I will try your tip through Netflix though

[Angel_Aka · Accepted solution]

@Denny919 

You can change back to Sky Q if you don't get on with Sky Stream, but you need to call Sky in order to switch, you cannot do it online. 

Sky Q will often work out a bit more expensive but it does have engineer support and the ability to record anything from the TV guide to a hard drive, so you need to be willing to pay extra if that is important to you.  

[Denny919]

can't even get into Netflix using Sky puck!  

[Denny919]

thanks Angel

[Denny919]

rebooted completely - when reset puck said it couldn't find BBC1 or BBC2 - switched off and back on again and success at last - I can watch news on BBC1 live - how long that will last though your guess is as good as mine!  Thanks for responses though, but Sky, if you read this, I would still not recommend you on Sky Stream!!!

[baron75mk3]

I had this twice yesterday & after a lot of research it seems IPV6 can cause this in sky stream i tried @SamK4 suggestion here in this thread

https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-technical-faults/td-p/4945430

i fully disabled mine (ive never needed it for any device & after research there are no CORE sky services that require it) , so far no more  of these issues at all so i think there is something in it , its a bit of a pain as you have to log into your router to disable it & you REALLY shouldnt have to do that now i am with a 3rd party Broadband provider so this could be a reason for it fixing the issue for me , but i have heard of those on actual sky broadband having the same problem, but i would definately say turning it off might well fix things , also reboot the router & the puck after disabling IPV6.