Stuttering

[Ketchup1]

I've just signed up and almost all the live channels via sky are unwatchable due to stuttering. The only ones that work perfectly are the low latency real time ones which in theory have the highest data requirements. Live streaming via the native apps for BBC etc also works perfectly. Is this likely to improve as the box updates or should I cancel within the cooling off period?

[Cardel]

Hi @Ketchup1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141