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Discussion topic: Mislabled content

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This message was authored by: connectivityguy

Mislabled content

Hi, 

 

I am brand new to sky stream. I set it up upon arrival yesterday, although it seems to work well with a few apps being quite slow to load. Despite an excellent wi-fi connection through virgin media.. when I voice searched for horror movies yesterday, it showed loads of great content and said it was from various sources, such as netflix or disney etc. When I clicked through to watch it, it took me to sky store and asked me to pay for the purchase. This happened on several movies.I was interested in watching..

 

Why is all the content mislabelled in the search? Make it out like it's free of charge from a provider I am already signed up to, but actually, it's only available in the sky store. 

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This message was authored by: MarkGoldsmith

Re: Mislabled content

Posted by a Superuser, not a Sky employee. Find out more

@connectivityguy wrote:

Hi, 

 

I am brand new to sky stream. I set it up upon arrival yesterday, although it seems to work well with a few apps being quite slow to load. Despite an excellent wi-fi connection through virgin media.. when I voice searched for horror movies yesterday, it showed loads of great content and said it was from various sources, such as netflix or disney etc. When I clicked through to watch it, it took me to sky store and asked me to pay for the purchase. This happened on several movies.I was interested in watching..

 

Why is all the content mislabelled in the search? Make it out like it's free of charge from a provider I am already signed up to, but actually, it's only available in the sky store. 


@connectivityguy the content may not be mislabelled, its just the default will always display the source from Sky, as Sky don't know which third party apps you subscribed to.

 

If you click open one of the movies you wish to watch from the search screen and then scroll down you should see an "Available Now" section. If you scroll to that it will display a button of "Play on" buttons with each of the on-demand apps that the movie is available to watch on.

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