Menu tabs not working

[Heather916]

TV shows and Movies Tab next to Playlist on Stream are not working. Can anyone advise how I can rectify this please 

[MarkGoldsmith]

First thing to try is a reboot if you haven't already:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

[Heather916]

Hi thank you for your help. When I go into Resets and Updates it gives me 2 options (refresh apps and factory reset)

The factory reset says that ally account info will be removed.

[MarkGoldsmith]

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@Heather916 wrote:

TV shows and Movies Tab next to Playlist on Stream are not working. Can anyone advise how I can rectify this please 

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Umm that sounds like your stream puck isn't on the latest software version QS028 in that case to reboot if you are on a lower software version that than you need to unplug the puck from the plug for a couple of minutes.

[Heather916]

Perfect all sorted now thank you 😃 

[D+Hig]

The latest software lets you reboot when your puck is running slow 😁