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Discussion topic: Lost channels

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Avatar for Sandy4266
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This message was authored by: Sandy4266

Message posted on ‎10 Dec 2024 09:10 PM

Lost channels

I've lost some channels on TV mostly sky ones

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎10 Dec 2024 09:14 PM

Re: Lost channels

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sandy4266 

 

You will need to elaborate. What do you mean by lost? Have you powered off at the mains for a few minutes to see if normal service is restored?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: GD1

Message posted on ‎10 Dec 2024 09:14 PM

Re: Lost channels

Posted by a Superuser, not a Sky employee. Find out more

@Sandy4266  Have you tried a reboot of your stream puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Sandy4266

Message posted on ‎10 Dec 2024 09:18 PM

Re: Lost channels

They are no longer accessible if I click on them it states I need to upgrade!? Always had these channels before today

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Superuser
This message was authored by: mikealanr

Message posted on ‎10 Dec 2024 09:58 PM

Re: Lost channels

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sandy4266 

 

As per previous post try rebooting your puck. This usually clears most temporary faults.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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