Losing content

[Mags1951]

Cursoring through streams whereby we started after the start and went to start from beginning, lose the whole thing. It then goes onto the next film on the channel, which defeats the object of the exercise! Frequently happening, especially when using pause , restart and f/forward. Not good enough. At least with Virgin I had better control than this.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.