@Jamesatter Hi James, you don't need me to tell you that this isn't right, the system does work for most of us and very well.
As you have said it sounds like your internet is fast enough, but worth going to Settings then Network and it will confirm if it is a good connection or not.
If it is good or excellent then usually the problem is with the position of your router and your puck. Ideally they should have a clear line of sight to each other and both away from any objects or glass/mirrors. I had similar problems to you at one stage and that fixed it, I hope it does for you.
