07 Jun 2024 07:24 PM
Had an update at some point in the last few days (to 508). Tried setting Souond to Auto today... still way out. Whatever fix was meant to be in there obviously does not work.
07 Jun 2024 07:31 PM
Update landed on my puck this morning. Plugged the Sonos Beam back into the TV by HDMI, switched the puck back to passthrough and it's working fine so far. Some annoying crackling whenever changing streams but lip sync is spot on now.
07 Jun 2024 08:08 PM
Mine seems good now as well with latest update, big delay between turning it on and audio coming out, but can live with that, can now rewind/pause and still have audio!
07 Jun 2024 08:59 PM
Am still on 1.2. Hopefully soon
07 Jun 2024 09:18 PM
@CPoin wrote:Update landed on my puck this morning. Plugged the Sonos Beam back into the TV by HDMI, switched the puck back to passthrough and it's working fine so far. Some annoying crackling whenever changing streams but lip sync is spot on now.
What about lip sync when you choose the other audio output options other than passthrough & PCM? As this is where most people have been having troubles.
07 Jun 2024 10:06 PM
UI update has landed on one of 3 boxes and does seem better
08 Jun 2024 08:37 AM
Still for me QS027 and UI 20.284
08 Jun 2024 12:10 PM
When tv sound is playing it does not match the lips being spoken by people on tv
08 Jun 2024 12:37 PM
Posted by a Superuser, not a Sky employee. Find out more@Mand Welcome to the forum. This is a very long thread so to save you having to wade through it; this is a known issue which Sky are trying to resolve. They advise that as a temporary workaround you change your audio settings to PCM or Passthrough.
There is currently an update (QS028) bring rolled out and whilst there is not a specific fix for the lip sync issue I have found it resolved the problem on my setup. However, other subscribers have not been so lucky.
09 Jun 2024 09:15 AM
Cheers.
09 Jun 2024 09:41 AM
Posted by a Superuser, not a Sky employee. Find out more
@DaveH765 wrote:
- Anyone having problems with lip sync, ive tried everything sky suggest and it doesn't work, if I watch BBC it's fine, as soon as I move to other channels like Discovery HD it's out by a country mile, getting very frustrated now. I'm using high speed hdmi to bose 900 soundbar.
Cheers.
there is a thread on the sky stream forum specifically for this issue although I'm not sure it affects sky glass. I have a feeling this is more to do with your setup using a soundbar.
In the settings there is a section for adjusting the sound delay which you could use to re sync your sound. I am assuming that without the soundbar the sound is fine.
you should also plug the soundbar into hdmi 2 which is the E arc hdmi socket
09 Jun 2024 09:43 AM
Posted by a Superuser, not a Sky employee. Find out moreAh .... I have just re read your post .... you have a sky puck. This is the sky glass forum
@GD1 can you merge with the main thread in the stream forum
things a known issue that seemed to be fixed in the firmware update .... not all devices have received the update as yet
you can try changing the setting in the audio settings to pass through which should give you a temporary fix
11 Jun 2024 01:48 PM
Just received Q28 update and was hoping it would resolved the lip sync issue. Sadly not, and had to revert back to PCM Stereo to be useable. Come on Sky as this has been months now and still no word!
11 Jun 2024 02:24 PM
Posted by a Superuser, not a Sky employee. Find out more@JasonLee I don't believe the new update specifically included a fix but it seems to have resolved the lip sync issue for some customers and not others. I am one of the lucky ones and have not noticed the problem since receiving the update and I have now changed my audio settings back to auto. I'm guessing it has something to do with individual TV/puck setups.
11 Jun 2024 03:39 PM
Ive been away for a few weeks and was hopeful updates may have solved the issue for me - sadly not - setting back to auto and the synch is miles out !! Back to pcm stereo for me .
come on Sky sort this out please