QS025 Lip Sync Issues

[David190512]

Have used Sky Stream for over a year, zero issues with my 3 pucks.  Since ast week all 3 suffering lip sync issues. Have tried Passthrough and PCM with limited success.  Have 1gb fibre broadband so that's not the issue.

clearly some port of update rolled out which hasn't been properly tested. 

[Paul+Dray]

Noticed today the Settings page has been revamped. Is this part of the new Entertainment OS 1.3 features being added or to do with an update to the UI version 20.285.028.06? I suspect the later. 

[lettice]

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@Paul+Dray wrote:

Noticed today the Settings page has been revamped. Is this part of the new Entertainment OS 1.3 features being added or to do with an update to the UI version 20.285.028.06? I suspect the later. 

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UI version update change.

[Anonymous]

Had an update at some point in the last few days (to 508). Tried setting Souond to Auto today... still way out.  Whatever fix was meant to be in there obviously does not work. 

[CPoin]

Update landed on my puck this morning. Plugged the Sonos Beam back into the TV by HDMI, switched the puck back to passthrough and it's working fine so far. Some annoying crackling whenever changing streams but lip sync is spot on now. 

[Matt+Nunns]

Mine seems good now as well with latest update, big delay between turning it on and audio coming out, but can live with that, can now rewind/pause and still have audio! 

[Super+Anthony]

Am still on 1.2. Hopefully soon

[Paul+Dray]

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@CPoin wrote:

Update landed on my puck this morning. Plugged the Sonos Beam back into the TV by HDMI, switched the puck back to passthrough and it's working fine so far. Some annoying crackling whenever changing streams but lip sync is spot on now. 

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What about lip sync when you choose the other audio output options other than passthrough & PCM? As this is where most people have been having troubles. 

[David190512]

UI update has landed on one of 3 boxes and does seem better 

[Super+Anthony]

Still for me QS027 and UI 20.284

[Mand]

When tv sound is playing it does not match the lips being spoken by people on tv

[Fothergill1]

@Mand  Welcome to the forum. This is a very long thread so to save you having to wade through it; this is a known issue which Sky are trying to resolve.  They advise that as a temporary workaround you change your audio settings to PCM or Passthrough.

There is currently an update (QS028) bring rolled out and whilst there is not a specific fix for the lip sync issue I have found it resolved the problem on my setup.  However, other subscribers have not been so lucky.

[DaveH765]

• Anyone having problems with lip sync, ive tried everything sky suggest and it doesn't work, if I watch BBC it's fine, as soon as I move to other channels like Discovery HD it's out by a country mile, getting very frustrated now. I'm using high speed hdmi to bose 900 soundbar.

Cheers.

[Jporch316]

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@DaveH765 wrote:

• Anyone having problems with lip sync, ive tried everything sky suggest and it doesn't work, if I watch BBC it's fine, as soon as I move to other channels like Discovery HD it's out by a country mile, getting very frustrated now. I'm using high speed hdmi to bose 900 soundbar.

Cheers.

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there is a thread on the sky stream forum specifically for this issue although I'm not sure it affects sky glass. I have a feeling this is more to do with your setup using a soundbar.

In the settings there is a section for adjusting the sound delay which you could use to re sync your sound. I am assuming that without the soundbar the sound is fine. 

you should also plug the soundbar into hdmi 2 which is the E arc hdmi socket 

[Jporch316]

Ah .... I have just re read your post .... you have a sky puck. This is the sky glass forum 

@GD1  can you merge with the main thread in the stream forum 

@DaveH765 

things a known issue that seemed to be fixed in the firmware update .... not all devices have received the update as yet

you can try changing the setting in the audio settings to pass through which should give you a temporary fix