Lip Sync issues - Sky Stream

[Mark39]

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@Zoltron wrote:

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@Super+Anthony wrote:

@Zoltron I think maybe that we keep bringing up issues and it doesn't look particularly good??

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I don't know why open discussion gets hammered.

It's 100% factual, and I think the only way subscribers who are paying top money for a service full of problems is to group together and tell Sky to take this seriously.

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More likely, Sky will offer those complaining about ongoing, unresolved issues the opportunity to cancel without penalty. We've already seen some examples of that happening.  

[Zoltron]

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@GD1 wrote:

@Zoltron  Campaigning, which is what your post was doing is against the community rules.  

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• Don't incite complaints, campaign or lobby.
• We hope it doesn't come to this but if you need to make a complaint click here.

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We'll there is an option at the bottom of the rules to complain...... complaint yet again.... so be it.....

[red_snow]

All channels just died again for me ..... Please wait while your program loads, and then after trying a few channels, there is a technical fault!!

All other household streaming devices fine.

Getting pretty sick and tired of this so called premium product. Time to raise an official complaint and try and get back to Virgin Media I feel.

[Freddieboy1]

Yep, same for me. Sync massively out tonight. I'm logging a call to customer service, I've had enough! 

[Super+Anthony]

@red_snow Glad I am not the only one and knew I wasn't with the black screens and freezing

[WilliamDavidson]

Hello did anybody get a answer on the lip sync issue on uhd. My issue is that during a live game the lips sync gos out on uhd so I switch back to hd and it's ok so I switch back to uhd and the issue is fixed. Why dos the lip sync go of like this my set up is sky puck and the sound threw a soundbar 

[Paul+Dray]

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@red_snow wrote:

All channels just died again for me ..... Please wait while your program loads, and then after trying a few channels, there is a technical fault!!

All other household streaming devices fine.

Getting pretty sick and tired of this so called premium product. Time to raise an official complaint and try and get back to Virgin Media I feel.

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That really sounds like a drop out in connection to me. When this happens can you go in to 'settings' and 'network' and 'status' and see if there is a tick next to both connection to broadband router and connection to internet? Even if your connected to the internet at the time on another device like a tablet etc. the puck for whatever reason may have dropped connection. Worth investigating. 

[WilliamDavidson]

If the service is dropping of then it would need to be a router error as my whole system is Ethernet connected back to the router this happens on both my system the main room and the kitchen 

[JeffGall]

I've only recently joined the Sky streaming service,  and purchased 3 pucks.   Does anyone know if the pucks are typically refundable by Sky ?.    With these sync issues they are unusable.   

[Paul+Dray]

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@WilliamDavidson wrote:

If the service is dropping of then it would need to be a router error as my whole system is Ethernet connected back to the router this happens on both my system the main room and the kitchen 

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That's why I said check both connection status to router and internet. With Ethernet obviously your situation is a direct connection to the router. The internet may still be dropped/blocked/conflicted for that Ethernet connection though. 

Do you have static or dynamic ip addresses for those connections?

[Mark39]

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@JeffGall wrote:

I've only recently joined the Sky streaming service,  and purchased 3 pucks.   Does anyone know if the pucks are typically refundable by Sky ?.    With these sync issues they are unusable.   

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They're loaned to you, rather than sold. If you cancel, you'll have to return them. There's no refund of what you paid to acquire them, I'm afraid and indeed there's a further charge if you don't send them back (and even if you pay the non-return fee, you still won't own them).

[JeffGall]

I was "sold" two additional pucks and was informed by the Agent that they were my property.   But I'd suspected this wasn't the case.   However the service is so unusual I'd rather take the hit, and request a cancellation of the service.

[Paul+Dray]

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@JeffGall wrote:

I was "sold" two additional pucks and was informed by the Agent that they were my property.   But I'd suspected this wasn't the case.   However the service is so unusual I'd rather take the hit, and request a cancellation of the service.

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They're yours while you are a Sky stream subscriber is about as much as the agent could stretch to in telling you this. But in plain terms they're loaned. You just paid an amount to have them send you 2 extra pucks out on the same single subscription.

[Bluegiraffe]

I would assume the video and audio are a mixed  stream. The video and audio is decided at the same time and 'should' be in sync if they were in sync when encoded. 

There is possibly a drift because samples are being dropped when decoding.

If channing channels fixes the issue, the problem is not the connection, it's possibly the decoding of the stream on the puck. 

[Paul+Dray]

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@Bluegiraffe wrote:

I would assume the video and audio are a mixed  stream. The video and audio is decided at the same time and 'should' be in sync if they were in sync when encoded. 

There is possibly a drift because samples are being dropped when decoding.

If channing channels fixes the issue, the problem is not the connection, it's possibly the decoding of the stream on the puck. 

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I don't know who your replying to here but if it's me I'm not talking about lip sync here I'm specifically referring to a complete loss of connection / channels as referred to here:

@red_snow wrote:

All channels just died again for me ..... Please wait while your program loads, and then after trying a few channels, there is a technical fault!!

All other household streaming devices fine.

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