Lip Sync issues - Sky Stream

[Johnny811]

I think my soundbar is pretty simple but it does have a subwoofer and is a lot better than the built in speakers. Somtimes the auido is to loud for the dialect. 

[Johnny811]

I meant dialogue.

[Paul+Dray]

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@Johnny811 wrote:

I think my soundbar is pretty simple but it does have a subwoofer and is a lot better than the built in speakers. Somtimes the auido is to loud for the dialect. 

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Oh ok. Well that's better than missing what people say at least. 

[Super+Anthony]

ITV keeps pausing for a second or two

[Bhells]

This is still a minor issue with my sky glass. 

huge sync issues which I cannot resolve, tv freezes and then resets, loss of WiFi (everything else remained connected!!!!). 

for the money the steal off you this product is an absolute joke

[Adrianh290]

Worse than it's ever been today. Absolute joke. 

[lord+smorg]

ive come to the forums about my issue to find its been going on for months, has anyone had any luck getting compensation?

ive had glass for the last 2 months and its been the worst today, skiping a few seconds every 20 seconds or so, and the lip sync doesnt saty in line for more than a few minutes

only affecting F! though, it doesnt make any sense.

[RL-TW]

Been watching qualifying for F1 and I'm about to reset for the 5th time today. This has been happening for at least 4weeks and seems to be getting worse on a weekly basis.  Spoils the whole TV experience and in 30years as a Sky customer never had this problem with a dish..

[Klem70]

Thank you and gave you a like 🙂

[Case]

Is this forum actually monitored by Sky Moderators, just for the number of issues we raise we seem to get very little useful info from Sky.

Be nice if a moderator at least put in some comment.

[Super+Anthony]

We still having constant sound issues cutting out for a second or two

[FaviousM]

The sound suddenly going out of sync is really frustrating on Sky Sports NFL at the moment

[Paul+Dray]

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@Case wrote:

Is this forum actually monitored by Sky Moderators, just for the number of issues we raise we seem to get very little useful info from Sky.

Be nice if a moderator at least put in some comment.

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On the odd occasion a Sky employee will post a message but these forums are for the customer community and not to be thought of as raising technical issues with Sky tech support. There are other channels for that. Admittedly it would be good but it's just not intended for that. 

[KeithOT]

Go to Settings > Picture and Sound > Sound> Digital Audio Delay and set it to 80ms.  

Leave Digital Audio Output on Auto.

This worked for me on Sonos Beam and a Samsung TV.

You may need to change the Millisecond delay to a different amount if your system is different but it fixed the issue on BBC which was very out of sync for me.

Hope this helps!

[littlelol07]

Have had enough. Reverting back to Sky Q. Real shame as it has great potential but is just so frustrating