Sync

[Paul+Dray]

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@Fothergill1 wrote:

@AGH24 This is currently under investigation by Sky.  It happened to me this evening whilst watching live BBC1.  I find that a simple rewind for a couple of seconds and then pressing the remote back button to resume live broadcast puts it back in sync.

Give it a try next time it happens as it's quicker than turning off and back on again 😀

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Glad it's under investigation.

Ive also found issues with lip sync on the new U app for U Gold etc. turned over on the live U Gold channel to see a Dad's army episode had started that I didn't remember seeing before, so I clicked on the watch from beginning which opened the U app and played it from the beginning but it was horribly out of sync. Even though the live broadcast was perfectly in sync. 

I've also found if I watch back a program on Sky News from the Sky apps the sync isn't great and the image is juddery despite both these things being fine on live broadcast. I tried the reduce judder for apps in settings but it made no difference. Quite a few problems ongoing at the moment it seems. 

[BC1956]

Thanks for the feedback @Fothergill1 I hope you don't mind me asking but how do you know Sky are investigating this issue, have they posted something somewhere?

[Fothergill1]

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@BC1956 wrote:

Thanks for the feedback @Fothergill1 I hope you don't mind me asking but how do you know Sky are investigating this issue, have they posted something somewhere?

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Hi @BC1956 No problem, I don't mind at all.  The new lip sync issue has been subject of discussion on the closed Superusers forum and Sky have confirmed they are aware and are looking into the matter.

Hopefully they will be able to resolve it quicker than the last time it occurred 🤞