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Discussion topic: Lip Sync issues - Sky Stream

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This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: Lip Sync issues - Sky Stream

@Ellie_TV Another way of showing that the single hdmi port on soundbars is indeed an output is the fact that when you connect a usb drive to the usb port on a soundbar the contents of the drive can be displayed on the TV screen. 

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Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
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This message was authored by Ellie_TV This message was authored by: Ellie_TV

Re: Lip Sync issues - Sky Stream


@Paul+Dray wrote:

@Ellie_TV wrote:

@Paul+Dray wrote:

@Ellie_TV wrote:

@Paul+Dray wrote:

@Ellie_TV wrote:

@Paul+Dray wrote:

@Ellie_TV wrote:

@Paul+Dray wrote:

As an aside I've seen some here say their Soundbar only has one hdmi in. To be accurate if it only has one hdmi port that's an hdmi OUT (to tv) not a hdmi IN port. You could say that's me being fussy but actually it's helpful to think of it that way to understand the process for yourself. It also helps confusion for techies as they could think that saying that there is 1 hdmi in to mean that this is in addition to the hdmi out port. 

This isn't correct. 

Normally, for soundbars with a single HDMI port, the port is ARC or eARC so is therefore designed to be an INPUT from a TV.   


No sorry you've got that wrong.

ARC simply means Audio Return Channel. So it's signal OUT from Soundbar and the TV can send audio back to the soundbar through the same hdmi cable using ARC.

 


Sorry, but I'm not wrong.

A single HDMI port on a soundbar is designed for receiving audio from a TV via ARC or eARC.

Any audio from the TV, be it from its built in Freeview/Freesat/Freely service, or from any device attached to the TV's other HDMI ports is sent from the TV to the soundbar. 

What would the soundbar be sending out of that single HDMI port if there is no other input? 

 


You are wrong sorry.

ARC simply allows audio that is coming from the TV or devices connected first to the TV to be RETURNED through the hdmi in cable from the soundbar. The soundbar itself is a device that you are connecting to the TV. 

 

The confusion admittedly lies in the fact that manufacturers due to the advent of ARC eARC  have stopped adding HDMI inputs to the soundbars (cheaper to build) and purely relying on ARC feature and solely using the TV's HDMI in sockets for devices. 


Sorry, but nothing about what I have stated is wrong. 

I have 25 years of working in the A/V industry and know how ARC and eARC works. You need to think about it in terms of the direction of the signal being sent.

A soundbar with a single HDMI port will use that ARC HDMI port to receive audio from the TV's ARC HDMI port. 

A soundbar with multiple HDMI ports will use its HDMI INPUTs to receive audio and video from other devices (such as a Stream puck, Firestick or BluRay player) and use its ARC HDMI port to output the video (and audio, though it's not necessary as you are using the soundbar to actually hear the audio, not the TV speakers) to the TV.

Any other device attached to the TV or from its internal tuners/apps can be sent to the soundbar via the same HDMI ARC port, even though it is not labelled as an HDMI INPUT, it receives the audio sent from the TV.   

 

 


Your mistake actually is that you are looking at it in a purely audio direction way. 
The physical eARC port in the back of the soundbar is technically an output to TV that can receive RETURNED audio through the very same device input cable. Now to make things simpler for people they tend to just call HDMI ports that carry ARC  as just simply HDMI ARC/eARC and drop the in/out labelling., as I say to make it simpler to understand. 

 

 


It is not a mistake. The key to understanding how ARC and eARC works is to work out the direction of signal transfer. 

I'm not quite sure why you are fixated on the RETURN aspect of the Audio Return Channel. 

Look at the specs on this basic Polk Audio soundbar at Richer Sounds with a single HDMI ARC socket:

https://www.richersounds.com/polk-audio-react-black/#tab-specifications 

It describes the inputs available as HDMI ARC and Optical Digital. If you search for the user manual this is confirmed. You press the TV input select button on the remote to hear the audio being received from the TV. It is not being returned to the TV via the same cable. What is the point of it doing that? It's already coming from the TV so it doesn't need to be sent back to it. 


You still don't understand. I'm not saying it's returning from the soundbar to the tv. The RETURN is the audio being RETURNED from the TV to the soundbar via the HDMI cable connecting from the soundbar device into the tv. Think of it this way. If a soundbar only had one hdmi port and it was an hdmi in then there is no need at all for ARC/eARC as just a standard TV HDMI OUT port to a Soundbar HDMI IN port would suffice to carry audio from tv to soundbar. Which is why ARC/eARC on a soundbar is always technically an output first and foremost that can receive audio back. 

as I said before a lot of these manufacturers use different terminology in certain contexts to make things simpler for people to understand. 


With the greatest of respect, I understand fully what I'm talking about and your initial statement, the one I initially responded to:

 

As an aside I've seen some here say their Soundbar only has one hdmi in. To be accurate if it only has one hdmi port that's an hdmi OUT (to tv) not an hdmi IN port. You could say that's me being fussy but actually it's helpful to think of it that way to understand the process for yourself.

 

is where I believe you are causing confusion for anyone who reads it, simply because (in simple terms) a single HDMI ARC port on a soundbar is an HDMI INPUT and not an OUT (to tv) as you state. 

 

Anyway, I'm respectfully going to leave you to it now as this is supposed to be a topic on lip sync issues on Sky Stream, not the ins and outs of HDMI ARC... I hope our conversation hasn't completely and utterly confused the living daylights out of any readers. 

 

Have a great evening.

This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: Lip Sync issues - Sky Stream


@Ellie_TV wrote:

@Paul+Dray wrote:

@Ellie_TV wrote:

@Paul+Dray wrote:

@Ellie_TV wrote:

@Paul+Dray wrote:

@Ellie_TV wrote:

@Paul+Dray wrote:

@Ellie_TV wrote:

@Paul+Dray wrote:

As an aside I've seen some here say their Soundbar only has one hdmi in. To be accurate if it only has one hdmi port that's an hdmi OUT (to tv) not a hdmi IN port. You could say that's me being fussy but actually it's helpful to think of it that way to understand the process for yourself. It also helps confusion for techies as they could think that saying that there is 1 hdmi in to mean that this is in addition to the hdmi out port. 

This isn't correct. 

Normally, for soundbars with a single HDMI port, the port is ARC or eARC so is therefore designed to be an INPUT from a TV.   


No sorry you've got that wrong.

ARC simply means Audio Return Channel. So it's signal OUT from Soundbar and the TV can send audio back to the soundbar through the same hdmi cable using ARC.

 


Sorry, but I'm not wrong.

A single HDMI port on a soundbar is designed for receiving audio from a TV via ARC or eARC.

Any audio from the TV, be it from its built in Freeview/Freesat/Freely service, or from any device attached to the TV's other HDMI ports is sent from the TV to the soundbar. 

What would the soundbar be sending out of that single HDMI port if there is no other input? 

 


You are wrong sorry.

ARC simply allows audio that is coming from the TV or devices connected first to the TV to be RETURNED through the hdmi in cable from the soundbar. The soundbar itself is a device that you are connecting to the TV. 

 

The confusion admittedly lies in the fact that manufacturers due to the advent of ARC eARC  have stopped adding HDMI inputs to the soundbars (cheaper to build) and purely relying on ARC feature and solely using the TV's HDMI in sockets for devices. 


Sorry, but nothing about what I have stated is wrong. 

I have 25 years of working in the A/V industry and know how ARC and eARC works. You need to think about it in terms of the direction of the signal being sent.

A soundbar with a single HDMI port will use that ARC HDMI port to receive audio from the TV's ARC HDMI port. 

A soundbar with multiple HDMI ports will use its HDMI INPUTs to receive audio and video from other devices (such as a Stream puck, Firestick or BluRay player) and use its ARC HDMI port to output the video (and audio, though it's not necessary as you are using the soundbar to actually hear the audio, not the TV speakers) to the TV.

Any other device attached to the TV or from its internal tuners/apps can be sent to the soundbar via the same HDMI ARC port, even though it is not labelled as an HDMI INPUT, it receives the audio sent from the TV.   

 

 


Your mistake actually is that you are looking at it in a purely audio direction way. 
The physical eARC port in the back of the soundbar is technically an output to TV that can receive RETURNED audio through the very same device input cable. Now to make things simpler for people they tend to just call HDMI ports that carry ARC  as just simply HDMI ARC/eARC and drop the in/out labelling., as I say to make it simpler to understand. 

 

 


It is not a mistake. The key to understanding how ARC and eARC works is to work out the direction of signal transfer. 

I'm not quite sure why you are fixated on the RETURN aspect of the Audio Return Channel. 

Look at the specs on this basic Polk Audio soundbar at Richer Sounds with a single HDMI ARC socket:

https://www.richersounds.com/polk-audio-react-black/#tab-specifications 

It describes the inputs available as HDMI ARC and Optical Digital. If you search for the user manual this is confirmed. You press the TV input select button on the remote to hear the audio being received from the TV. It is not being returned to the TV via the same cable. What is the point of it doing that? It's already coming from the TV so it doesn't need to be sent back to it. 


You still don't understand. I'm not saying it's returning from the soundbar to the tv. The RETURN is the audio being RETURNED from the TV to the soundbar via the HDMI cable connecting from the soundbar device into the tv. Think of it this way. If a soundbar only had one hdmi port and it was an hdmi in then there is no need at all for ARC/eARC as just a standard TV HDMI OUT port to a Soundbar HDMI IN port would suffice to carry audio from tv to soundbar. Which is why ARC/eARC on a soundbar is always technically an output first and foremost that can receive audio back. 

as I said before a lot of these manufacturers use different terminology in certain contexts to make things simpler for people to understand. 


With the greatest of respect, I understand fully what I'm talking about and your initial statement, the one I initially responded to:

 

As an aside I've seen some here say their Soundbar only has one hdmi in. To be accurate if it only has one hdmi port that's an hdmi OUT (to tv) not an hdmi IN port. You could say that's me being fussy but actually it's helpful to think of it that way to understand the process for yourself.

 

is where I believe you are causing confusion for anyone who reads it, simply because (in simple terms) a single HDMI ARC port on a soundbar is an HDMI INPUT and not an OUT (to tv) as you state. 

 

Anyway, I'm respectfully going to leave you to it now as this is supposed to be a topic on lip sync issues on Sky Stream, not the ins and outs of HDMI ARC... I hope our conversation hasn't completely and utterly confused the living daylights out of any readers. 

 

Have a great evening.


Backtracking. Also notice in my Initial message I said 'to be accurate'. In other words technically speaking. 
What about my previous message above?:


"Another way of showing that the single hdmi port on soundbars is indeed an output is the fact that when you connect a usb drive to the usb port on a soundbar the contents of the drive can be displayed on the TV screen. "

————————
Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
————————
This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: Lip Sync issues - Sky Stream

Apologies everyone for the recent long winded messages to and fro and getting off topic.
Don't know why I bother to try and help sometimes 🙄

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Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
————————
This message was authored by BubbyGee This message was authored by: BubbyGee

Re: Lip Sync issues - Sky Stream

Back on topic...I've found the easiest way of fixing lip syncing is to go to tv guide, choose any other channel then back to tv guide and select the channel with the issues. Has fixed it ok for me and only takes a few seconds. I'd have one synch issue every couple of days for context.

This message was authored by Johnny811 This message was authored by: Johnny811

Re: Lip Sync issues - Sky Stream

I just change channel without going to the tv guide. Just press up or down on the remote to change channel then go back to the channel with the issue and it fixes it. That worked for me but I've now set the settings to Passthrough which seems to have fixed it.

This message was authored by BubbyGee This message was authored by: BubbyGee

Re: Lip Sync issues - Sky Stream

Thanks...I'll give that a go.

This message was authored by Stephenbtc This message was authored by: Stephenbtc

Re: Lip Sync issues - Sky Stream

The bottom line with all of this is...

 

Sky are aware of the issue but will not attempt to rectify it? 

Can someone please explain why an advert can have lip-sync issues? 

The last (temporary?) fix was a software update? Is this likely to be a hardware issue too? 

I'm kind of fed up with the sub-standard service provided which seems to affect people randomly despite the hardware being "the same". I can't get out of my Glass contract yet but I'm counting the days. 

I'd sacrifice any other functionality of Sky Glass in order to have no lip sync issues. It's just destroyed the enjoyment of watching a program. Somebody senior at Sky needs to take heed of what's happening and address it as a priority. I'm paying for a service which does not deliver. 

This message was authored by Johnny811 This message was authored by: Johnny811

Re: Lip Sync issues - Sky Stream

Well said. I agree. 

This message was authored by koopie This message was authored by: koopie

Re: Lip Sync issues - Sky Stream

Annoyingly but very acceptably the Sky News and Sky Go apps on Apple TV 4K has absolutely NO lip sync issues.

The downside is that you need to buy the Apple TV 4K and maintain a Sky subscription. 

PS; I have 2 Apple HomePods as my home cinema.

This message was authored by Johnny811 This message was authored by: Johnny811

Re: Lip Sync issues - Sky Stream

Unfortunately the lip sync was out again when I switched over to BBC 1 tonight. So Passthrough hasn't made any difference. I'll have to try PCM Stereo but other than that a quick change of channel and back again seems to fix it.

This message was authored by AGH24 This message was authored by: AGH24

Sync

Voice and character sometimes out of sync by up to a second. Can be improved by turning off and restarting. But this happens at least once a day. Help please.This is on my sky glass but doesn't seem to happen on the puck I have in my bedroom.

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sync

Posted by a Superuser, not a Sky employee. Find out more

@AGH24 This is currently under investigation by Sky.  It happened to me this evening whilst watching live BBC1.  I find that a simple rewind for a couple of seconds and then pressing the remote back button to resume live broadcast puts it back in sync.

 

Give it a try next time it happens as it's quicker than turning off and back on again 😀

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Lip Sync issues - Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@Johnny811  I had the same with BBC1 during the 6pm news broadcast this evening.  I fixed it by a couple of seconds of rewind and then the back button on the remote to get live broadcast again.  This usually fixes the problem but next time I will give your solution a try.

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This message was authored by Johnny811 This message was authored by: Johnny811

Re: Lip Sync issues - Sky Stream

I've not tried that but changing the channel and then back again seems to be the fastest way 👍

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