I have two problem Sky Max pixilating and channel 5 programs keep going back to the start

[Ha11]

I have two problem that i would love some help with

1) Sky Max pixilating so much programs are unwatchable.  Connected via wifi but everything else (other than the below) works fine.  I have not had a sigle buffering/pixilating incident with any of the Apps (Disney, youtube and Netflix) or live TV.  Tried rebooting, switching off at plug.  I have excellent internet speed so this is not the issue. 

2) Channel 5.  Programs go back to the start whenever you go off of the program and i am them forced to rewatch loads of adverts to try to get back to where i was)

[Tom-W19]

Hi @Ha11 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.