QS025 Lip Sync Issues

[Wizzard]

@Roger17 thanks for the reply and for the answer. Even tho PCM is louder , you are correct re effects especially watching house of dragons 

Yes hopefully sky will address the issue 

[Tone2]

I have moved over from Sky +HD and installed Sky Stream yesterday. I had lip synch problems on every channel I tried. It was about 0.5 seconds sound delay, enough to make dialogue unwatchable. Looked on this forum and took the advice to go into sound settings and change from Dolby to PCM. This is solved the problem. I have a Samsung smart TV and use the speakers that are built in. I appreciate this workaround may not work for people with separate speakers. It seems that this has been a problem for many people since April, so when is Sky going to find a solution?

[matt7777]

Just adding I have the same issue (Sky Stream -> HDMI to Loewe TV -> ARC to Sony Atmos soundbar). Audio output is set to passthrough.
The lip-sync issue is constantly present, but varies by what is being watched. I've managed to use the audio delay across both TV and Sky (TV allows for 100mS adjustments, unlike Sky's 200mS steps)

so that when watching Sky channels from the TV guide they are sync'd perfectlyl,

However, if I watch something from an App the result varies without changing any settings.. E.g. BBC is as much as 300mS out, ITVx about 100mS, Netflx is Okay - noticeable only if you really look for it.
Interestingly the lip-sync also seems to drift by about 200mS over 10 minutes, progressively getting worse. If I then pause and restart the programme, the sync resets and begins to drift again.

The variance in sync depending on what's being watched very much indicates it's a Stream issue.

[Daniel-F]

Hi all,

Thank you for your patience whilst we work with the right teams to get this issue sorted. We apologize for the time it's taken so far to get this resolved.

To update, teams are still working on this and once we have more details to share we will update you to confirm.

Thanks,

[JT_0489]

I'm new to this thread, but I wanted to echo the challenges others have faced.

My setup is the following:
- LG TV (OLED55B9PLA)

- Sonos Beam + 2x Play 1s (via HDMI ARC)

- Sky Stream Puck

Has anyone been able to find a fix for this combo of LG TV and Sonos? I'm not willing to switch to PCM, I don't feel that is an acceptable solution to switch off surround sound, especially when part of the reason I switched to Sky was for Shows and Movies.

[Littletaffia]

@JT_0489 If your Sonos is Atmos capable then you will lose that function if switching to PCM.

[jonny221]

@JT_0489 see the post above yours. Sky are aware of the issue and have no fix yet and seemingly no timescale of a fix.

The only workaround is to set the audio to PCM.

[Fothergill1]

@JT_0489 THe suggestion to move to PCM or passthrough is a temporary solution but of course the choice is yours and you can remain with the lip sync whilst Sky find a solution if that is what you prefer.  I'm, no expert but I think passthrough will still allow surround sound.  When I had the lip sync issue it was only apparent on Auto and I found Dolby Digital Plus was an acceptable compromise.

Good luck 😀

[Jord898]

Had sky stream since last September and the lip sync is so annoying! I had thought it was because I was using an HDMI E-ARC connection for the soundbar but seeing this thread has made me glad that its not just me. 

Ive tried playing with the audio delay so much! Side note, would he good to see the picture when in the audo delay options so you can tell if its making any difference, virgin box does this. 

Looking forward to this being fixed so I can use Atmos as normal. 

[Littletaffia]

I should be getting a new puck this week. Not only because of the lip sync problems but the puck also fails to play HDR on far too many occasions. I either get HDR and no Atmos or the other way around. It also fails to recognise my TV as being HDR capable and I have to set it up via the three colour button every time I want to watch content in UHD.

I wonder wether the new puck will have the same lip sync problems.

[Daniel-F]

Hi all,

Thanks for your continued patience whilst we work continues on this.

We can confirm improvements on this issue are intended to arrive to users in the next release for Sky Stream which is coming soon. 

We apologize again for the time taken to get this fixed.

This has been marked as the best answer (for now) for new users to get the most up to date infromation at the start of the thread. We will continue to update and amend this as more information comes in.

Thanks

[Super+Anthony]

It's terrible today on Sky sports UHD on the cricket

[pauliem1]

is this update for the Puck and Sky Q - i've had both and the issue exists with noth devices

[Super+Anthony]

Can the update also possibly sort the issue on Sky stream with regards to the opening blue screen and saying please wait, this would be great 👍 

[Littletaffia]

I thought I was getting a new puck at the latest by yesterday but no sign of it. Went to watch Prime on the puck but the lip sync was so far out to make it unwatchable. So now my list of problems are lip sync, no Atmos, no HDR which is why the new puck was promised. What am I doing continuing to pay for this crap device.